Sorry you're having trouble with your rental! We've noticed that switching your web browser from Safari to Firefox helps with the download process if it seems to lag.
For further technical assistance please contact VHX at firstname.lastname@example.org!
For troubleshooting with rental video playback, feel free to check out the VHX support pages:
If for some reason you simply can't locate your rental, please read information under How do I get to my download?